Sandals and Beaches Club Concierge & Butler Services

Club Sandals, Concierge Redefined

The Luxury Included® experience begins and ends at Club Sandals, a place overflowing with extraordinary privileges, unique experiences, and exceptional service for concierge guests of Sandals Resorts. Extravagance is blended with remarkable amenities that completely redefine genuine hospitality and allow guests to enjoy one-on-one service and complete relaxation in the comfort of a stylish lounge. Club Sandals concierge offers unique insider's opportunities exclusive to concierge guests and the best recommendations for discovering all that Sandals has to offer...and beyond.

Services & Amenities

Arrival:
·  Met on arrival by Club Sandals Concierge.
·  Served cold/warm towels on arrival.
·  Privately checked in at the Club Sandals Lounge.
·  Escorted to room by Club Sandals Concierge.
·  In-Room Orientation by Club Sandals Concierge.
·  Private Resort Orientation by Club Sandals Concierge.
·  Club Sandals Welcome packet on arrival

Other Inclusions:
·  Robes in all rooms
·  In-Room Bar with pouring brands and fridge restocked daily with juice, water & sodas
·  Specially made Club Sandals room key
·  In-Room Culinary treat for late arrivals

Weekly Activities:
·  Weekly Cocktail Party / Exclusive Wine Tasting / Martini Evening
·  Reserved tables at property weekly buffet
·  Weekly Snorkeling Trip
·  Recognition of birthday / anniversary / special occasion
·  Personalized Island Routes Club
·  Sandals Tours

Staff Services:
·  Dedicated Club Sandals Concierge to assist with planning vacation experience
·  Dedicated Club Sandals Concierge to assist with booking reservations-dinner/spa/tour/private dinners
·  Daily contact with guests throughout their stay
·  Personalized Resort Orientation
·  Escort of guests to bus when they are going on tours
·  All Day Room Service from 7:30am to 10:00pm. (Except at Sandals Halcyon Beach)

Concierge Lounge Amenities:
·  Hours: 24 hours (As of June 1st); Staff will be available from the hours of 8:00 a.m. - 10:00 p.m.
·  High-definition flat-screen TV.
·  Selection of Board Games, books and novels.
·  Tea and coffee station with assorted tea and freshly Ground Coffee (Blue Mountain Coffee).
·  Coffee machine in all lounges serving Espressos and Cappuccinos.
·  New York Times and British Today, The Canadian and any other Times Fax as requested.
·  Kindles available in the Lounge
·  iPads displaying menus, martini menu, weekly activities and Managers wine list
·  Library of Local Books Available
·  Air conditioned comfort
·  Signature Scent
·  Soothing Background Music
·  Guest check-out with Club Sandals Concierge
·  Free Basic Wi-Fi
·  Alcoholic Beverages, Sparkling Wine, Juice, Soda and Water; Concierge Signature Drink
·  All Day Snacks and Pastries: Danish, Croissants, Muffins; Coconut, Sugar and Chocolate cookies; Assorted Jamaican Desserts - Rumball, coconut drops, coconut macaroon, gizzard; Apples and other Whole Fruits; Sandwiches and Wraps

Butler Service at Sandals Resorts

Butler Service is Included in Top-Tier Categories.
When perfection itself simply isn't enough - Sandals luxury resorts offer a whole new definition of sublime. Our unprecedented resort Butler Service, only available in our very highest level of suites, provides our most discerning guests with an unimaginably supreme standard of service and luxury, where your every need is anticipated.

Before you arrive, your Butler will:
·  Ensure your preferences are in-suite upon arrival
·  Arrange airport transfers

When you arrive, your Butler will:
·  Provide you with all information regarding tours and spa services
·  Unpack your luggage
·  Provide a private orientation of the property
·  Press your first two suits complimentary
·  Provide you with a cell phone so you can keep in contact with each other throughout your stay

During your stay, your Butler will:
·  Make all dinner reservations, tour bookings, on property activities and spa treatments for you
·  Serve you your favorite drinks while you lounge on the beach or pool
·  Serve you lunch on the beach or on the pool
·  Liaise with housekeeping re servicing
of your suite
·  Ensure that your suite is kept in perfect condition and arranged the way you like during your stay
·  Expedite all room service orders for you
·  Arrange a perfect romantic dinner for two in the privacy of your suite on or your patio. Unlike our competitors, our butler level guests can order from any resort restaurant menu for dining in their room or suite
·  Shine/clean your shoes for dinner
·  Tend to your wardrobe
·  Collect and return all laundry for you

In the evening, your Butler will:
·  Bring you amenities before dinner
·  Escort you to dinner where they have reserved a beautifully decorated table at the restaurant of your choice - with preferential seating
·  Ensure your suite is turned down and your room has all it needs for the night

Before your departure, your Butler will:
·  Arrange transportation back to the airport
·  Provide you with information regarding check out
·  Assist you in folding your clothes for packing
·  Retain all your preferences for future visits

At departure time, your Butler will:
·  Ensure your bags are brought up to the departure area
·  Escort you to the concierge area/butler lounge and process your paperwork for check out
·  Escort you to your transportation and bid you farewell

Included for those staying in Butler Suites and available, at an additional rate, for all of our cherished guests, Gordon's regales your palate with refined repasts, pampers you with superb service and gives you a star-kissed evening brimming with exquisite moments. A once-in-a-lifetime, truly gourmet dining experience, Gordon's sits at the very end of a pier jutting straight out into the Caribbean.  Sandals Royal Bahamian, Sandals Grande St. Lucian.